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FAQ's

GENERAL

Q. Will my vehicle’s reliability be affected by an accident?

A. No. An accident can only break and bend parts of your vehicle, but they don’t wear out your vehicle. At Atlantis, our technicians will check all the affected areas of your vehicle and make sure that they are repaired in a safe and efficient manner. Our goal is to deal with your requirements in a timely fashion with no disruption to your mobility.

Q. I am driving a new vehicle. Can an accident affect my manufacturer’s warranty?

A. No, it won’t for you’re covered no matter what. However, a problem area is how an accident and subsequent repair will affect your new vehicle’s warranty. The Law tells that dealers cannot refuse warranty work to a qualifying component that was not affected directly from accident damage.

Q. In case my vehicle's frame is damaged, will it ever be the same again?

A. Yes, it can be the same. Atlantis has the right equipment and skilled technicians who can ensure your vehicle’s frame structure can be returned to its factory specifications. However where your vehicle’s component is beyond repair, it remains the vehicle manufacturer services replacement components to replace the damaged sections.

Q. I want to wash and wax my car. When is the right time?

A. Never use a machine car wash for the first 30 days after buying a vehicle. Coming to wash, wash your vehicle by hand with a mild car wash soap using a sponge or clean soft cloth. Never apply wax or polish to the newly painted areas for at least 60 days, since it can cause problems with the paint curing process.

Q. How often should I change my car’s oil?

A. It all depends upon many variables like climate, drive time, highway or city street driving, etc. Better you refer this case to our technicians and they will provide you the right advice.

Q. How often can I rotate my car’s tire?

A. You need to rotate your car’s tire tires after every other oil change, or every 6000 miles. Ant neglect of the same can result in premature tire wear.

Q. Suppose my Car starts to overheat, what should I do?

A. If that is the case, it’s a serious problem that you need to instantly fix it. If your car overheats for too long, it can be damaging and can cause an engine breakdown. So when your car starts to overheat, you need to find a safe place to pull off the road and shut the car engine off. Avoid attempting to check the fluid level in the radiator for the hot fluid can cause severe burns. To set right your car’s problem, you need to call us up and have our technical personnel towing your car to our facility where they will set right the problem.

VEHICLE REPAIR

Q. How long will it take for you to repair my vehicle?

A. It depends on the amount of damage sustained to your vehicle. Our technician will give you a target date of completion after checking your vehicle and your agreeing to his solutions. Please note that the date mentioned by our technician may change wherein additional damage is found once the repairs have been started. In such a case, you will be contacted and intimated about a rescheduled target date of completion.

Q. Will the painting match work meet my expectations?

A. Yes, it will. Atlantis uses state-of-the-art, environmentally friendly paints that will give your vehicle a look that will outmatch your expectations. If you are interested, we can arrange for a display in process.

Q. I want to bring my vehicle in for repairs. When can I do so?

A. Please contact our Customer Service and set up an appointment with our service technician.

ATLANTIS AUTO CARE : P.O.BOX 43860, Dubai, UAE